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Offline Syncing

Zero Desk is designed to work even without internet. This guide shows how to sync your data and what each icon means — so you're always ready, online or off.

note

When offline, you may need to manually close sheet editors or refresh to see saved changes.
The activity timeline will only update once you're back online.

Step 1: Tap “Sync” to Begin​

Start the Sync Process

  • Make sure you're connected to the internet
  • Tap the Sync button (circular arrows)
  • A glowing circle appears to confirm the tap
Tap Sync

Step 2: Watch Sync Progress​

Check the Progress Bar

  • The button shows % progress (e.g. 25%, 60%)
  • It becomes disabled while syncing
  • The cloud icon displays a downward arrow
Downloading

Step 3: Sync Complete — You’re Offline​

You're Now in Offline Mode

  • The button will say “Ready” with a green dot
  • The cloud icon shows a slash
  • You can now use Zero Desk offline
Sync Ready

Step 4: Returning Online​

Reconnect to the Internet

  • Tap the cloud off icon
  • If no changes were made offline, you'll immediately resume the normal Sync state
Return Online

Step 5: Uploading Changes​

Push Offline Edits

  • If edits were made offline, the cloud shows an up arrow
  • The Sync button updates with Uploading X%
  • Uploads retry automatically if interrupted
Uploading

Step 6: Upload Complete — Back to Normal​

Back Online and Synced

  • Sync button reactivates and reads “Sync”
  • The cloud icon returns to normal
  • You're ready to sync again or go offline
Upload Complete

Step 7: Handling Sync Errors​

Troubleshooting a Failed Sync

  • If syncing fails, the button shows “Error” and a red dot
  • The cloud icon resets to the download state
  • Reconnect and tap Sync again to retry
Sync Error